Founded in March 2025 in Hong Kong, Audency Group Limited builds, acquires, and accelerates best-in-class Direct-to-Consumer brands. Every decision is driven by uncompromising quality, radical customer centricity, and absolute regulatory integrity.

Our Vision

To redefine online shopping by delivering world-class products, service, and accountability on a global scale.

Our Mission

We scout emerging e-commerce stars, acquire them with care, and supercharge their growth by layering in:

• - Data-driven product innovation
• - 24/7 best-practice customer support
• - Robust compliance & risk frameworks
• - Scalable, sustainable operations

Our Core Values

• - Customer Obsession: Every change is backed by real feedback and performance metrics.
• - Integrity & Compliance: Governed under HK’s Companies Ordinance (Cap. 622) and PDPO (Cap. 486), and aligned with GDPR where relevant.
• - Transparency: From sourcing to delivery ETA, we share the full picture with our customers.
• - Sustainability: Product lifecycles designed for minimal environmental impact and maximal social benefit.
• - Excellence: We measure unboxing NPS, support resolution times, and defect rates—and relentlessly improve.

Customer Commitment

• - 24/7 Support: Multichannel assistance via email, chat, and phone.
• - Risk-Free Guarantee: Hassle-free returns and refunds, fully complying with EU Consumer Rights Directives.
• - Personalized Experience: Tailored recommendations, proactive order updates, and meaningful loyalty rewards.

Compliance & Governance

Audency Group Limited embeds compliance into its DNA:

• - Registered under HK’s Companies Ordinance (Cap. 622) and PDPO (Cap. 486).
• - Adherence to GDPR and PDPO, with transparent policies and opt-out mechanisms.
• - Rigorous supplier audits (BSCI, Sedex) and ISO-certified manufacturing.
• - Full documentation for customs and PSP partners (PayPal, Stripe).

Sustainability & Impact

• - Net-Zero Ambition: Offsetting 100% of shipping emissions by 2028.
• - Eco-Certified Partners: Materials vetted for recyclability or renewability.

Our Ambitions

• - Launch and scale 3 flagship D2C brands by end of 2026 with combined annual revenue > $10 million.
• - Achieve ≥ 98% customer satisfaction across all touchpoints.
• - Lead the industry in transparent ESG reporting and accountability.

Join Us

Whether you’re a founder with a breakthrough idea or a partner seeking excellence, Audency Group Limited offers the expertise, infrastructure, and unwavering commitment to take you further—faster, cleaner, and more responsibly.
Contact us at contact@audencygroup.com.